Acceptable Use Policy

This policy applies to every consumer use of GuestServices by phone, web, SMS, WhatsApp, status page, or an AI assistant. It supplements the consumer Terms.

Use the service for genuine requests

Submit only a real, good-faith request that you are considering fulfilling with a local business. Provide enough accurate information for routing. Do not impersonate another person or submit their contact information without authority.

Prohibited conduct

You may not:

• request, promote, arrange, or facilitate illegal, dangerous, exploitative, fraudulent, or rights-violating activity;
• threaten, harass, abuse, discriminate against, stalk, or deceive a business, worker, consumer, or GuestServices personnel;
• send spam, commercial prospecting, surveys, job solicitations, fake requests, test traffic outside an approved test mode, or repetitive requests intended to burden suppliers;
• use the service to obtain contact details for any purpose other than completing the specific request;
• attempt to identify an anonymous unclaimed business, infer protected contact data, correlate map dots with outside datasets, or defeat redaction;
• probe, enumerate, overload, reverse engineer, disrupt, intercept, or bypass the proxy-call system, status links, routing, rate limits, access controls, or security;
• guess, collect, publish, or share another person's status-page link or request data;
• record a call without every consent required by applicable law;
• submit malware or content that infringes privacy, intellectual-property, publicity, or other rights;
• misrepresent an AI assistant as authorized by a person;
• automate access to human-facing pages, including scraping, indexing, extraction, monitoring, or bulk collection; or
• use machine access except through a designated MCP/API endpoint and its documented rate, payment, and security rules.

Enforcement

We may decline a request, remove content, limit re-runs, throttle, suspend, block, or refer conduct to authorities. We may preserve evidence and cooperate with lawful process. We do not promise to monitor every request or business.

We log what we are asked — including unfilled asks — and may log security, access, request, and proxy-call metadata. Privacy handling is described in What we do with your information.

Reporting

Report misuse, an exposed status link, or a safety concern to support@guestservices.team. For imminent danger, contact emergency services; GuestServices is not an emergency service.

Changes

Material changes will be posted with a new effective date and [AUP CHANGE NOTICE METHOD AND LEAD TIME].

GuestServices · See also Terms and What we do with your information.